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Configuring Incident object

The Incident object is one of the optional objects that can be added to the workflow. It can be added multiple times within a single workflow and multiple times within a phase of the workflow. The behavior of the object can be common or unique or unique incremental, which can be configured by Camms. 

The title of the Incident object is configurable, and the Incident tab can be hidden if required to do so.

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Incident object will include below fields. Administrator will be able to make the fields visible in the object, and change Label Name and Help Text.

Administrators can re-order the fields in the Incident object using the field drag and drop functionality or re-order icons on the top toolbar of the object editor.

Administrators can pre-define the types of incidents that can be created or linked within each Incident object if he/she wants to restrict users to create/link only incidents of the specified Incident Types. This can be done by following the steps below;

STEP 1: Navigate to the object editor area of the Incident object.

STEP 2: You will be able to view a multi-select dropdown list called 'Incident types to be used in the object’. You can select a certain incident type by selecting the tick box next to the relevant incident(s). You can select multiple incident types if required.

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