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  • STEP 1: Select Tools (via the Gear Icon) > Safety > Delete browsing history.

  • STEP 2: Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

  • STEP 3: You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

 

Question 2

There are issues in the user interface/ Some menus are out of place/ Text on screen are jumbled together.

Answer

This could be due to compatibility mode being switched on. To disable compatibility mode in IE:

  • STEP 1: Open Internet Explorer.

  • STEP 2: Click Tools and select Compatibility View Settings.

  • STEP 3: Un-check the box next to "Display all websites in compatibility view".
    OR Select the sites that are giving you issues and remove them from the list by clicking Remove.

  • STEP 5: Click Close and Refresh the browser.

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Question 3

I am having issues drag and dropping records when linking (e.g.: Linking KPIs). No dotted box appears when dropping the record.

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