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The following trigger criteria will be available for each notification type.
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Note: Service based email notifications will be triggered, only if one of the below trigger criteria is met and if the Incident is still in an 'Open' state. If not, email notifications will not be sent out to recipients. |
Incident
Incident due date – Notification triggered on the incident due date. If you select this trigger, you may add details to continue this trigger for a specified number or times, on a recurring (daily, weekly, monthly, quarterly, yearly) basis, for a specified number of days before/after the incident due date, and/or for a selected incident status.
New incident created – When a new incident is created a notification is triggered.
Incident assigned a workflow – When an incident is assigned a type and saved a notification is triggered.
Incident assigned to user – When an incident is assigned to a user as a responsible person a notification is triggered.
According to incident priority – Notification triggered according to the incident priority. Priorities to trigger this notification can be specified.
According to incident severity – Notification triggered according to the incident severity. Severities to trigger this notification can be specified.
Incident deleted – Notification triggered when incident is deleted.
According to incident type – Notification triggered according to the incident type. Types to trigger this notification can be specified.
According to incident location – Notification triggered according to the incident location. Locations to trigger this notification can be specified.
Custom trigger criteria – Refer Custom Trigger Criteria Configuration title below for more details.
Incident submitted – Notification triggered when an incident is submitted.
Incident approved – Notification triggered when an incident is approved.
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