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Two new operators (BEFORE and AFTER) have been introduced, that can be used when incorporating custom date fields to custom trigger criteria.
How do you configure this?
Navigate to 'Menu > Framework > Incident Settings > Notifications' and click on 'New' to configure a new notification.
To incorporate custom date fields within the custom trigger criteria of your notification, you will need the ‘Custom Trigger Criteria Configurations’ editor. To do this, select any of the below notification types along with the ‘Trigger Criteria’ as 'Custom Trigger Criteria':
Incident
Investigation
Resolution
Close
Risk
Submission
Custom
Build your custom date related trigger criteria in the ‘Custom Trigger Criteria Configuration’ editor using the following format. You can use the 'Variables' and 'Operators' dropdowns in the ‘Custom Trigger Criteria Configuration’ editor.
({[Operator]([Date field],[Timeframe],[Timeframe unit])})
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Note: You can combine your custom date-based trigger criteria with other criteria by using operators like AND, OR, etc. Refer the User Guide for more details. |
How will this work?
Once the notification is configured based on the date-time field and saved, the notification will be triggered and sent to the configured recipients on the resulting date(s) based on the trigger criteria.
If you save a notification criteria with an invalid syntax, a warning prompt appears “The trigger condition entered in Custom Trigger Criteria is incorrect. Please check the User Guide for further guidance”.
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This feature will let you trigger notifications based on user defined custom trigger criteria for Submissions and Resubmissions.
How do you configure this?
Navigate to 'Menu > Framework > Incident Settings > Notifications' and click on 'New' to configure a new notification.
‘Submitted’ and ‘Resubmitted’ will appear as an option in the ‘Trigger Criteria’ dropdown when you select any of the following as ‘Notification Type’:
Investigation
Close
Risk
Resolution
Custom
Review
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Request Body
Response Body
Method – only API
API End Point – only API
Headers
Parameters
Authorisation
Time To Deliver
Time Stamp
Response Source – only API
Retry Attempts
Error Log
API Notification
How do you configure this?
A Notification Template needs to be created for an API Notification Delivery Failure via 'Menu > Framework > Incident Settings > Notification Template'.
Select the ‘Error Log’ snippet from the 'Variables' dropdown for the 'Email Body' which will be available once 'NotificationDeliveryFailure' is selected as the ‘Notification Type’.
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Note: This feature is currently applicable only to customers who have enabled the new Flexible Hierarchy permission structure, which is currently in beta. |
How do you configure this?
A new permission called ‘Show Hierarchies in Links tab’ will appear under ‘Incident’ in the ‘Role Management’ area. All hierarchies created within the product will be shown under the ‘Show Hierarchies in Links tab’. Users who have access to the Role Management area can configure permissions via 'Menu > Administration > Role Management > [New icon / Edit icon of an existing role] > Product [Select Incident] > Incident > Show Hierarchies in Links Tab > [Select the hierarchies that user should see in Links tab].
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How does this work?
If you have a hierarchy/hierarchies ticked under ‘Show Hierarchies in Links tab’ permission, within the roles you are assigned with, you will be able to see that hierarchy/hierarchies in full, within the Linkage object of an Incident record.
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