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A Scorecard is commonly used to gather key performance indicators Key Performance Indicators (KPIs) together for monitoring and reporting purposes. It can combine multiple KPIs and sub-scorecards all the different units, then give a combined overall performance result. Scorecards can be linked to different hierarchy levels.
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Calculation Method | Description | Formula |
|---|
Less is Better | Where it is desirable to get the lowest possible value for the KPI Actual. Where a result lower in value to the target will result in a green light. Example: Interest ratio (interest on borrowings/total expenditure).
Target 10% | Actual 8%
| If (Target = 0)
If (Actual <= 0) then 100
Else 0
If ( Target > 0
1 – (Actual/Target) + 1
Else
Actual/Target |
More is Better | Where it is desirable to get the highest value possible for the KPI Actual. Where a result higher in value to the target will result in a green light. Example: Customer Satisfaction
Target 85% | Actual 95%.
| If (Target = 0)
If (Actual >= 0) then 100
Else 0
Else
Actual/Target |
Goal Post | Where it is desirable to get the KPI Actual around the Target value within the Variance. Where achievement of the target results in a green light. Example: Achievement of Budget
Target $3,000,000 ± 5% | Actual $2,950,000.
| If Actual < LB then: (Actual/LB)
If Actual > UP then: LB-(Actual – UB)/LB
UB (Upper Boundary) = Target +(Target*Variance/100)
LB (Lower Boundary) = Target - (Target*Variance/100) |
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