This article contains:
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1. Overview |
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1.1 What is the Riskonnect Success Portal?
The Riskonnect Success Portal (RSP), click the link below and sign in using your RSP username (work email address). is your central online hub for accessing customer support. The RSP enables you to open and manage cases, providing a seamless way to manage your support experience.
1.2 How to Access the Riskonnect Success Portal
Follow these steps to log in:
1.2.1 Navigate to the Portal
Click on the Support Portal icon in the top navigation of your Camms solution, or
Go directly to the Riskonnect Success Portal: https://rke.force.com/ClientCommunity/s/login/
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Note: If you do not have a password, click Forgot your password?. |
Upon logging in, the RSP Home page is displayed.
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1.2.2 First-Time Login Instructions
If this is your first time logging in:
Click Forgot Password on the login page.
Enter your email address (this will serve as your username).
Click Send Password Reset Email.
Check your inbox for an email with instructions to set your password.
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Important: Ensure that rkcrm.service@riskonnect.com is whitelisted in your email system to receive password reset and other important notifications. |
1.2.3 Logging In
Once your password is set, return to the Riskonnect Success Portal, enter your email as your username, and use your new password to log in.
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If you experience any issues accessing the portal, please contact Riskonnect Support.
2. Account Settings |
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Click your name and photo in the upper right corner of the RSP to access your personal account settings.
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Pay attention to the Status column, as it gives you an idea of where your service request is in the queue.
Click a Case Number in either view to display the case details. Click the Edit button in the upper right corner to modify the case.
Use the Communication tab on the Case Details page to update or share case details. Click the Attachments tab to add or view attachments.
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7. Knowledge Library |
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The Knowledge Library contains the following:
User Guides
Release Notes
FAQs
Training Videos
Events and Webinars
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Riskonnect continues to develop content to assist you with our products.
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