FAQs

Table of Contents

FAQs and Troubleshooting Tips

1. Am I eligible for a Camms.College account?
   Any Camms customer who is subscribed to our next generation customer success initiative, Camms.College, can self-register and gain access to the platform.

2. How do I register for a Camms.College account?
   Any eligible user can self-register for a Camms.College account using the self-registration form: https://learn.cammscollege.com/register

3. When can I expect to hear back from the Platform Administrator?
   The Camms.College Support team will respond to all support requests within 24 hours from Monday to Friday, or within 1 business day.
   The timeline for processing support requests and providing resolutions will be determined by the source of the problem and priority.

4. How do I provide feedback on the platform?
   Platform users can provide feedback, log queries, flag issues, and request features by completing the User Feedback form.
   The form can be accessed on any page of the system from the left side Welcome Panel navigation.
   Support requests may also be lodged online (email or Contact Us form) 24 hours a day, seven days a week.

5. Why is my course not loading?
   There can be multiple reasons for your course not loading, such as:

   • Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the course from loading.

   • Your browser may have blocked pop-ups. You will receive a browser notification to enable pop-ups. Once enabled, you won't need to enable them again as it is a one-time task.

   • Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mode. Please refer to Figure 1 for instructions on clearing cache in Chrome and Figure 2 for the same process in Edge.

   • Make sure the browser version is updated to the latest version.

   • The LRS URL might be blocked by your IT administrator. Please check with your IT administrator and try again.

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Figure 1-Clear Browser Cache and Cookies on Google Chrome

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Figure 2- Clear Browser Cache and Cookies on Microsoft Edge

6. Why is my webinar not loading?

   1. Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the webinar from loading.

   2. Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mod

   3. Make sure the browser version is updated to the latest version.

   4. Secure Video Hosting for Business | VdoCipher URL might be blocked by your IT administrator. Please check with your IT administrator and try again.
      
      Below is a screenshot showing an example of a webinar not loading due to browser cache issues
      
      

7. Why cannot I log-in to the Learning Experience Platform (LXP)?

   1. Ensure that you enter the correct user credentials to log in. Your username and password should be the same as the ones you registered with on the LXP.

   2. Try deleting Camms College-related cookies and log in again. To view all the related cookies for the site, click on the padlock icon located in front of the address bar.

   3. Camms college URL might be blocked by your IT administrator. Please check with your IT administrator and try again.

8. Which web browsers does the platform support?
   The platform is a web-based system accessed through a browser. For the best user experience, we recommend Google Chrome or Microsoft Edge as your browser of choice when logging in to Camms.College.
   To download either of these browsers, click on the below links:

   Google Chrome: Google Chrome - Download the Fast, Secure Browser from Google
   Microsoft Edge: Get to Know Microsoft Edge

Contacting Support and Reporting Problems

The Camms.College Learning Experience Platform is managed by the Camms.College Platform Administrator. Get in touch with the Platform Administrator in the following methods:

• Contact Us Form:
  Visit the public Contact Us page and submit your inquiry.
  URL: Contact Us | Camms.College

• Direct Email:
  Send a direct email containing your inquiry.
  Email: cammscollege@cammsgroup.com

• Phone Support:
  For urgent support, call us directly.
  Phone: +61 (0) 8 7092 2371