Table of Contents

FAQs and Troubleshooting Tips

1. Am I eligible for a GSP College account?

Any Camms customer who is subscribed to our next generation customer success initiative, GSP College, can self-register and gain access to the platform.

2. How do I register for a GSP College account?

Any eligible user can self-register for a GSP College account using the self-registration form: https://learn.cammscollege.com/register

3. When can I expect to hear back from the Platform Administrator?

The GSP College Support team will respond to all support requests within 24 hours from Monday to Friday, or within 1 business day.
The timeline for processing support requests and providing resolutions will be determined by the source of the problem and priority.

4. How do I provide feedback on the platform?

Platform users can provide feedback, log queries, flag issues, and request features by completing the User Feedback form.
The form can be accessed on any page of the system from the left side Welcome Panel navigation.
Support requests may also be lodged online (email or Contact Us form) 24 hours a day, seven days a week.

5. Why is my course not loading?

There can be multiple reasons for your course not loading, such as:

1. Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the course from loading.

2. Your browser may have blocked pop-ups. You will receive a browser notification to enable pop-ups. Once enabled, you won't need to enable them again as it is a one-time task.

3. Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mode. Please refer to Figure 1 for instructions on clearing cache in Chrome and Figure 2 for the same process in Edge.

4. Make sure the browser version is updated to the latest version.

5. The LRS URL might be blocked by your IT administrator. Please check with your IT administrator and try again.

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Figure 1-Clear Browser Cache and Cookies on Google Chrome

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Figure 2- Clear Browser Cache and Cookies on Microsoft Edge

6. Why is my webinar not loading?

1. Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the webinar from loading.

2. Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mode.

3. Make sure the browser version is updated to the latest version.

4. Secure Video Hosting for Business | VdoCipher URL might be blocked by your IT administrator. Please check with your IT administrator and try again.
   
   Below is a screenshot showing an example of a webinar not loading due to browser cache issues
   
   

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3-Webinar Not Loading Due to Cache Issue

7. Why am I unable to log in to the Learning Experience Platform (LXP)?

1. Ensure that you enter the correct user credentials to log in. Your username and password should be the same as the ones you registered with on the LXP.

2. Try deleting Camms College-related cookies and log in again. To view all the related cookies for the site, click on the padlock icon located in front of the address bar.

3. Camms college URL might be blocked by your IT administrator. Please check with your IT administrator and try again.

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Figure 4- Clear Cookies Using Pad lock Icon

8. Why is my course or webinar progress/status not updating even after completing the learning activity?

After completing a course, ensure that you select "Save and Exit" and wait for your progress data to be saved. Once the data is successfully saved, you will be automatically redirected to the "My Learning Details" page of the activity.
If you close the browser tab or exit the browser before the data is fully saved, your progress may be lost.

9. Why can't I log in to GSP College through the SSO portal?

This issue usually occurs when your email address has not been added to your staff record in the Camms application. You will see the error message below when attempting to log in.

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Error Message in Login Page

To resolve this, ensure your email is correctly registered in the staff table. You can ask your Camms administrator to verify that your email is listed in your profile. If it's missing, it must be added before you can log in to GSP College via the SSO portal.

Refer to the image below for more details.

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Add User Email to Staff Table

10. I'm used to logging into GSP College via the SSO portal, but I was taken to a login page when I clicked a URL. What email and password should I use? My usual Camms credentials didn’t work.

If you usually access GSP College via Single Sign-On (SSO) and haven’t previously set a separate password, you may be prompted to log in when accessing a direct link (e.g., from a newsletter or shared URL). This typically occurs when:

1. You haven’t triggered the GSP College SSO connection by logging in through the Camms platform, or

2. You're not currently logged into the Camms portal.
   
   To log in directly to GSP College:

   • Click the “Forgot Your Password?” link on the GSP College login screen.

   • Enter the same email address you use to log into your Camms application or SSO portal.

   • You’ll receive an email with a link to set a password for your GSP College account.
     
     Once your password is set, you can log in directly when needed. Your existing SSO access will continue to work when logging in via the Camms portal.

11. Which web browsers does the platform support?

The platform is a web-based system accessed through a browser. For the best user experience, we recommend Google Chrome or Microsoft Edge as your browser of choice when logging in to GSP College.
To download either of these browsers, click on the below links:

Google Chrome: Google Chrome - Download the Fast, Secure Browser from Google
Microsoft Edge: Get to Know Microsoft Edge

Contacting Support and Reporting Problems

The GSP College Learning Experience Platform is managed by the GSP College Platform Administrator. Get in touch with the Platform Administrator in the following methods:

• Contact Us Form:
  Visit the public Contact Us page and submit your inquiry.
  URL: Contact Us | Camms.College

• Direct Email:
  Send a direct email containing your inquiry.
  Email: cammscollege@cammsgroup.com

• Phone Support:
  For urgent support, call us directly.
  Phone: +61 (0) 8 7092 2371