Reports – Service Delivery
- amani imtiyas
- Paul Angelo (Unlicensed)
1. 3 Year Service Profile Report |
Consists of a 3-year planning report including a 3-year budget for the selected service profile.
Following filters are available:
Filter | Description |
|---|---|
Service Profile | A drop-down list that allows selection of a Service Profile (defined in Planning > Service Delivery > Service Profile). The default selection is the first Service Profile as per alphabetical order. Note: Can select only one Service Profile. ‘Select All’ option is unavailable. |
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
The following information is displayed for the Service Profile selected.
Filter | Description |
|---|---|
Description: | Description of the Service Profile (defined within the Service Profile Detail area). |
Outputs: | Description of the Service Profile outputs (defined within the Service Profile Detail area). |
Primary Outcome: | Displays the Primary Outcome linked to the Service Profile (within the Service Profile Detail area). |
Secondary Outcomes: | Displays all Secondary Outcomes linked to the Service Profile (within the Service Profile Detail area). |
Business Unit: | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). |
Budgets: | Displays Budget Details (only the Targets) of the linked Business Unit for all three reporting periods (Defined in Action Budget area). |
Note: Information displayed in Description, Outputs, Primary Outcomes, Secondary Outcomes, Business Unit will be the information of the current system period irrespective of the Reporting Year selected from within the filtering area.
Sample Output:
2. 3 Year Service Profile Actuals Report |
This report will show service profile data for the selected year and two years ahead.
Following filters are available:
Filter | Description |
|---|---|
Service Profile | A drop-down list that allows selection of a Service Profile (defined in Planning > Service Delivery > Service Profile). The default selection is the first Service Profile as per alphabetical order. Note: Can select only one Service Profile. ‘Select All’ option is not available. |
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
This report will be similar to the Three-Year Service Profile Report except that it compares the budget figures with actual expenditure and the KPI targets with actual achievements.
For the selected Service Profile, the following information is displayed.
Fields | Description |
|---|---|
Description: | Description of the Service Profile (defined within the Service Profile Detail area). |
Outputs: | Description of the Service Profile outputs (defined within the Service Profile Detail area). |
Primary Outcome: | Displays the Primary Outcome linked to the Service Profile (defined within the Service Profile Detail area). |
Secondary Outcomes: | Displays all Secondary Outcomes linked to the Service Profile (defined within the Service Profile Detail area). |
Business Unit: | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). |
Budgets: | Displays Budget Details (Target and Actuals) of the linked Business Unit for all three reporting years (Defined in the Action Budget area). |
KPIs: | Displays KPI details (Target and Actuals and the unit of measure) of the linked KPIs for all three reporting periods (Defined in KPI Target/Actual area). |
Sample Output:
3. Actions by Service Profile Report |
This report shows Actions and Budget information categorised by Service Profiles.
Following filters are available:
Filter | Description |
|---|---|
Business Unit | A drop-down list that allows selection of a Camms.Strategy® Business Unit (defined in Framework > Business Unit). The default selection is the ‘Show All’ Option. |
Service Profile | A drop-down list that allows selection of a Service Profile (defined in Planning > Service Delivery > Service Profile). The default selection is the first Service Profile as per alphabetical order. |
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
Service Profile Name linked to the selected Business unit will be displayed. For each service profile, the following information is displayed.
Filter | Description |
|---|---|
Action | Displays the Action linked to the service profile (Defined in Action Detail area as Action). |
Start/End Date | Displays the Start and End Date (defined within the Service Profile Detail area). |
Budget Type: | Displays the budget type of the Action (defined within Action Detail area). Budget Details (Budgeted and Actual Income and Expenditure details) of the selected period. (If the selected year is 09/10, the budget details for 09/10, 10/11 and 11/12 will be displayed). |
Sample Output:
4. Global Service Profile Actual Report |
This report consists of all Service Profile information, including related three-year budgets or actuals and KPI targets or actuals, for a selected financial year.
Following filters are available:
Filter | Description |
|---|---|
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
Service Profile Name linked to the selected Business unit will be displayed. For each service profile, the following information is displayed.
Filter | Description |
|---|---|
Description: | Description of the Service Profile (defined within the Service Profile Detail area). |
Outputs: | Description of the Service Profile outputs (defined within the Service Profile Detail area). |
Primary Outcome: | Displays the Primary Outcome linked to the Service Profile (defined within the Service Profile Detail area). |
Secondary Outcomes: | Displays all Secondary Outcomes linked to the Service Profile (defined within the Service Profile Detail area). |
Business Unit: | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). |
Budgets: | Displays Budget Details (Target and Actuals) of the linked Business Unit for three reporting periods (Defined in Action Budget area) starting from the period selected in the filter screen. |
KPIs: | Displays KPI details (Target and Actuals and the unit of measure) of the linked KPIs for three reporting periods (Defined in KPI Target/Actual area) starting from the period selected in the filter screen. |
Sample Output:
5. Global Service Profile Report |
This report consists of all Service Profile information, including related three-year budgets and KPI targets for the selected financial year,
Following filters are available:
Filter | Description |
|---|---|
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
The Service Profile Name linked to the selected Business unit will be displayed.
For each service profile, the following information is displayed.
Filter | Description |
|---|---|
Description: | Description of the Service Profile (defined within the Service Profile Detail area). |
Outputs: | Description of the Service Profile outputs (defined within the Service Profile Detail area). |
Primary Outcome: | Displays the Primary Outcome linked to the Service Profile (defined within the Service Profile Detail area). |
Secondary Outcomes: | Displays all Secondary Outcomes linked to the Service Profile (defined within the Service Profile Detail area). |
Business Unit: | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). |
Budgets: | Displays Budget Details of the linked Business Unit for all three reporting periods (Defined in the Action Budget area). |
KPIs: | Displays KPI details (Only the Target and the unit of measure) of the linked KPIs for all three reporting periods (Defined in the KPI Target/Actual area). |
Sample Output:
6. Management Plan by Business Unit Report |
This report consists of all Service Profiles and related actions and budget summary for a selected financial year.
Following filters are available:
Filter | Description |
|---|---|
Business Unit | A drop-down list that allows selection of a Camms.Strategy® Business Unit (defined in Framework > Business Unit). The default selection is the ‘Show All’ Option. |
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
SWOT diagram is displayed at the top:
Filter | Description |
|---|---|
Strengths | Lists the strengths of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Weaknesses | Lists the Weaknesses of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Opportunities | Lists the Opportunities of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Threats | Lists the Threats of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Sample Output:
For each Service Profile the following information is displayed.
Field | Description | |
|---|---|---|
Description | Description of the Service Profile (defined within the Service Profile Detail area). | |
Outputs | Description of the Service Profile outputs (defined within the Service Profile Detail area). | |
Primary Outcome | Displays the Primary Outcome linked to the Service Profile (defined within the Service Profile Detail area). | |
Secondary Outcomes | Displays all Secondary Outcomes linked to the Service Profile (defined within the Service Profile Detail area). | |
Business Unit | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). | |
Actions
| List all the Actions linked to the Service Profile. | |
Strat ID | Displays the Strategic Id that the Action is linked to. | |
Action | Action title (Defined in the Action Detail area). | |
Start Date | Start Date of the Action (Defined in the Action Detail area). | |
Comp Date | Completion Date of the Action (Defined in the Action Detail area). | |
Budget Type | Budget Type of the Action (Defined in the Action Detail area). | |
Budgets | Displays Budget Details (Target and Actuals) of the linked Business Unit for all three reporting periods (Defined in the Action Budget area). | |
Service Profile KPIs: Displays the KPIs linked to the Service Profile. | ||
KPIs | Displays KPI details (Target and Actuals and the unit of measure) of the linked KPIs for all three reporting periods (Defined in KPI Target/Actual area). | |
The labels ‘Description’, ‘Output’, ‘Primary Outcome’ and ‘Secondary Outcome’ are underlined.
Each Service Profile will start on a new page.
All KPI details for a single Service Profile will not continue in the same page, whereas it will start on a new page.
Sample Output:
7. Management Plan Report |
This report consists of all Service Profiles with related actions and budget summary for a three-year period (starting from the selected financial year).
The Report includes two sections:
Following filters are available:
Filter | Description |
|---|---|
Reporting Year | A drop-down list that allows selection of a Reporting Year. The default selection is the current reporting Year. |
SWOT diagram is displayed at the top:
Filter | Description |
|---|---|
Strengths | Lists the strengths of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Weaknesses | Lists the Weaknesses of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Opportunities | Lists the Opportunities of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Threats | Lists the Threats of the Business Unit (As defined in Planning > Corporate Business Planning > SWOT). |
Sample Output:
For each Service Profile the following information is displayed.
Field | Description | |
|---|---|---|
Description | Description of the Service Profile (defined within the Service Profile Detail area). | |
Outputs | Description of the Service Profile outputs (defined within the Service Profile Detail area). | |
Primary Outcome | Displays the Primary Outcome linked to the Service Profile (defined within the Service Profile Detail area). | |
Secondary Outcomes | Displays all Secondary Outcomes linked to the Service Profile (defined within the Service Profile Detail area). | |
Business Unit | Displays the Business Unit linked to the Service Profile (defined within the Service Profile Detail area). | |
Actions
| List all the Actions linked to the Service Profile. | |
Strat ID | Displays the Strategic Id that the Action is linked to. | |
Action | Action title (Defined in the Action Detail area). | |
Start Date | Start Date of the Action (Defined in Action Detail area). | |
Comp Date | Completion Date of the Action (Defined in Action Detail area). | |
Budget Type | Budget Type of the Action (Defined in Action Detail area). | |
Budgets | Displays Budget Details (Target and Actuals) of the linked Business Unit for all three reporting periods (Defined in Action Budget area). | |
Service Profile KPIs: Displays the KPIs linked to the Service Profile. | ||
KPIs | Displays KPI details (Target and Actuals and the unit of measure) of the linked KPIs for all three reporting periods (Defined in KPI Target/Actual area). | |
Sample Output:
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