Please provide information in relation to Freshdesk data security?
- amani imtiyas (Unlicensed)
Freshworks Network architecture is designed using a multi-tiered security framework with each tier complementing each other in providing a fault-tolerant architecture. All the services and data are hosted in a Virtual Private Cloud (VPC) and are mirrored across multiple availability zones.
The application makes use of below AWS infrastructure elements:
Route 53 for Domain Name System (DNS) management
Elastic Load Balancer (ELB) for network load balancing service
Elastic Compute Cloud Component (EC2) instances as virtual servers
Relational Data Store (RDS MySQL) as database
Key Management System (KMS) for component encryption key management
AWS VPC for dedicated network within the cloud space
S3 buckets for storage service
SQS (Simple Queue Service) for message queuing service
Redis and Memcached for cache service
The solution integrates with a set of external technology components as well and these are specifically called out as sub-processors. In addition, we provide API based integrations with 300+ apps in our marketplace or custom apps that are within our client's environment.
Data is hosted on dedicated AWS accounts within Virtual Private Clouds. Each VPC is logically isolated from other virtual networks in the AWS cloud.
The VPC’s features and associated capabilities are:
Security groups act as a firewall for associated Amazon EC2 instances, controlling both inbound and outbound traffic at the instance level.
Network Access Control Lists (ACLs) act as a firewall for associated subnets, controlling both inbound and outbound traffic for each component within the VPC.
Please refer to this link for information on Freshdesk data security policies.