Incident Reports | What is the logic behind Incident Action Schedule?

Incident Action Schedule comprises of 3 status types:

1. Overdue

2. Scheduled

3. Completed

The logic with respect to each of the above status types of the Incident Action Schedule is as follows: 

Overdue

When the "End Date" of a particular Incident Action is at an earlier date than the Current Date and also if the Incident Action Percent Completed is less than 100, then that Action will be identified as 'Overdue'.

Scheduled

When the "Start Date" of a particular Incident Action is at an earlier date than the Current Date and also if the Incident Action Percent Completed is less than 100, then it will be identified as 'Scheduled'.

Completed

When the Percentage Completed of the Incident Action is equal to 100, it will be categorised as a Completed Action.