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Chathura Wijeratne

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Formula / Base

  1. Live Issues = Total number of open tickets at end of the respective month (From Freshdesk Data)

  2. Defect Leakage - Captured through QA Data set = Number of defects reported by end-users or customers (from Fresh Desk) X 100
    Total number of defects found by QA (From JIRA)

  3. Issues Injected Per Story Points = (Total number of Live Issues Reported for the Month + Total number of defects reported by BA+QA for the Month (JIRA)

Story points developed for the month and released

  1. Development Velocity = Total Dev days available for the month * Total Story Points developed and released

Total number of Dev Days worked Number of Developers

  1. Story Point Calculation - 2Hrs of work = 1 Story Point

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