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STEP 1: To mark a field as a conditional field, Navigate to Incident Settings > Object Configuration > [Object] > Field Configuration Details.
STEP 2: Tick the Is Conditional Field checkbox. Once enabled, the Conditional Mode options will be displayed with two options:
option 1:
If the 'Visible' setting is ticked, the first option will be 'Hide Field'.
If the 'Visible' setting is unticked, the first option will be 'Show Field'.
option 2:
If the 'Required in Save' setting is ticked, the second option will be 'Non-Mandatory Field'.
If the 'Required in Save' setting is unticked, the second option will be 'Mandatory Field'.
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STEP 3: Click the Save button.
Follow the below steps to Customise Field Display Settings:
STEP 1: Navigate to Incident Settings > Field value Configuration.
STEP 2: Select the specific workflow from the drop down, once the workflow is selected Objects and Fields in the selected workflow will be displayed.
STEP 3: Click the History button to track the history of fields and conditions within the selected object in the 'Field Value Configuration' area.
STEP 4: Click the Dependency button to access detailed traceability information for each field in the 'Field Value Configuration' area.
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STEP 5: Click the Edit button to
STEP 6: Click the Save button.