Incident Settings – Field value Configuration
This settings page will make it easy for users to customise how field values are displayed for a specific field.
Note: The 'Field Value Configuration' area is only visible for a user if the standard permission 'Field Value Configuration Settings' is ticked for an assigned user role for a specific user. To configure permissions, navigate to User Role > [Specific Role] > Standard Permission > Field Value Configuration Settings.
how to configure the Field Value Configuration:
STEP 1: To mark a field as a conditional field, Navigate to Incident Settings > Object Configuration > [Object] > Field Configuration Details.
STEP 2: Tick the Is Conditional Field checkbox. Once enabled, the Conditional Mode options will be displayed with two options:
option 1:
If the 'Visible' setting is ticked, the first option will be 'Hide Field'.
If the 'Visible' setting is unticked, the first option will be 'Show Field'.
option 2:
If the 'Required in Save' setting is ticked, the second option will be 'Non-Mandatory Field'.
If the 'Required in Save' setting is unticked, the second option will be 'Mandatory Field'.
Once enabled, the following conditional behaviour modes become available:
Show Field – Displays the field only when the configured condition is satisfied.
Hide Field – Hides the field when the configured condition is satisfied.
Mandatory – Makes the field required when the configured condition is satisfied.
Non-Mandatory – Removes the required validation when the configured condition is satisfied.
The behaviour is triggered when the related field value changes and may apply either immediately during record creation or after saving, depending on the referenced field.
STEP 3: Click the Save button.
Follow the below steps to Customise Field Display Settings:
STEP 1: Navigate to Incident Settings > Field value Configuration.
STEP 2: Select the specific workflow from the drop down, once the workflow is selected Objects and Fields in the selected workflow will be displayed.
STEP 3: Click the History button to track the history of fields and conditions within the selected object in the 'Field Value Configuration' area.
STEP 4: Click the Dependency button to view the current value for the condition applied to Incidents.
STEP 5: Click the Edit button to modify any conditional fields.
STEP 6: Click the Save button.
Note: To apply a newly created condition to an existing Incident record, the user must once again save the incident object associated with the specific Incident record.
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