Incident Settings – Field value Configuration

This settings page will make it easy for users to customise how field values are displayed for a specific field.

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Figure 1.1

how to configure the Field Value Configuration:

• STEP 1: To mark a field as a conditional field, Navigate to Incident Settings > Object Configuration > [Object] > Field Configuration Details.

• STEP 2: Tick the Is Conditional Field checkbox. Once enabled, the Conditional Mode options will be displayed with two options:

  • option 1:

    • If the 'Visible' setting is ticked, the first option will be 'Hide Field'.

    • If the 'Visible' setting is unticked, the first option will be 'Show Field'.

  • option 2:

    • If the 'Required in Save' setting is ticked, the second option will be 'Non-Mandatory Field'.

    • If the 'Required in Save' setting is unticked, the second option will be 'Mandatory Field'.

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Figure 1.2

• STEP 3: Click the Save button.

Follow the below steps to Customise Field Display Settings:

• STEP 1: Navigate to Incident Settings > Field value Configuration.

• STEP 2: Select the specific workflow from the drop down, once the workflow is selected Objects and Fields in the selected workflow will be displayed.

• STEP 3: Click the History button to track the history of fields and conditions within the selected object in the 'Field Value Configuration' area.

• STEP 4: Click the Dependency button to view the current value for the condition applied to Incidents.

• STEP 5: Click the Edit button to modify any conditional fields.

• STEP 6: Click the Save button.