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  • STEP 1: Navigate to Incident Settings > Field value Configuration.

  • STEP 2: Select the specific workflow from the drop down, once the workflow is selected Objects and Fields in the selected workflow will be displayed.

  • STEP 3: Click the History button to track the history of fields and conditions within the selected object in the 'Field Value Configuration' area.

  • STEP 4: Click the Dependency button to access detailed traceability information for each field in the 'Field Value Configuration' areaview the current value for the condition applied to Incidents.

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  • STEP 5: Click the Edit button to modify any conditional fields.

  • STEP 6: Click the Save button.

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