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1. Please register for Beta review by submitting your details HERE.

2. You will receive an email including a Google Drive link which contains the APK.

3. Download the APK file into your android device.

4. Since your phone considers any application outside of Google Play an "unknown app", you need to tell your phone to allow you to download and install unknown apps. Use the following:

• ENABLE "UNKNOWN APPS" ON ANDROID 8 (OREO) AND LATER

1. Go to Settings > Apps.

2. Tap Menu icon > Special access.

3. Toggle Install Unknown Apps to the On position for the application the link is opened on.

(This might also be prompted automatically)

• ENABLE "UNKNOWN APPS" ON ANDROID NOUGAT

1. Go into Settings.

2. Tap Security (or Lock Screen and Security).

3. Scroll down to the Device Administration section and enable Unknown Sources. (This might be prompted as well)

4. Tap the downloaded APK file. Allow the app any required permissions it asks for if prompted. Then, at the bottom of the installer window, click INSTALL.

5. You'll see a confirmation the app is installed. Now you'll see the app available in your list of installed apps.

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• Step 3: In the SSO authentication section, enable the Enable SSO toggle and enter the Organization Name.

• Step 4: Tap on Done button and navigate to Login screen.

• Step 5: Tap on ‘Login with SSO’ button.

• Step 6: Enter credentials and tap on Sign In button.

General

1. Is the app available on both iOS and Android?*

•    Yes, the Camms.Incident app is available on both the Apple App Store and Google Play Store.

2. How is the mobile app different from the web version?

• While the core functionality remains the same, the mobile app offers an optimized user interface, It is designed for easy access on the go, whereas the web version provides a more comprehensive dashboard for deeper analytics.

Login and Access

1. How do I download the Camms.Incident application?

• Beta – You could simply follow the steps mentioned in the release note

• Live – You could download it directly from the Apple App Store and Google Play Store.

2. How do I log in to the Camms.Incident app?

• Beta – You could use your test environment, if you require assistance on this matter please contact your account manager.

• Live - You can log in using your organization credentials. Some setups may require Single Sign-On (SSO) or OAuth-based authentication.

3. Can I use the app offline?

• Yes, certain features like incident reporting are available offline. Once your device is reconnected to the internet, the data will sync automatically with the server. 

Features and Usage

1. How do I report a new incident?

• Open the app and tap on the “Add New” button to add a New Incident.

• Fill in the required details, including location, description, and category. 

• Optionally, upload photos or attachments and submit the report. 

2. Can I edit an incident after submitting it? 

• Editing an incident depends on the user role and system permissions. 

Security and Privacy

1. Is my data secure on the Camms.Incident app?

•    Yes, The app follows industry best practices for security (secure APIs). 

2. What permissions does the app require?

•    The app may require permissions to access your location, camera for uploading of relevant files. 

Troubleshooting and Support

3. What should I do if the app crashes or freezes?

• Try the following steps: 

  • Restart the app and check your internet connection. 

  • Ensure the app is updated to the latest version. 

  • If the problem persists, contact IT support with the error details/ open a Ticket stating the issue.

Customizing Your Experience: Exploring the Versatility of Camms.Risk Incident Settings

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Simplify your login experience significantly with our convenient single sign-on functionality. This feature allows you to access the app quickly and securely using your existing credentials from other platforms, eliminating the need to remember multiple usernames and passwords. By streamlining the login process, you can save valuable time and reduce frustration, enabling you to focus on what truly matters—efficiently managing your tasks and responsibilities. With just a single click, you can gain immediate access to the app, ensuring a smooth transition between your various applications and services. This not only enhances your overall user experience but also maintains a high level of security, as your sensitive information remains protected under the existing authentication protocols you already trust. Enjoy the benefits of effortless access, allowing you to dive right into your work without unnecessary delays.

We are thrilled to announce the successful revamp of Camms.Risk Incident application, delivering a significant boost in performance to enhance your risk management experience. The latest updates bring substantial improvements in application responsiveness and efficiency, ensuring a smoother and more streamlined user experience.

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We believe that these performance improvements will not only elevate the speed and reliability of the Camms.Risk Incident applications but also contribute to a more productive and enjoyable user journey. As we continue to evolve and refine our platform, user satisfaction remains at the forefront of our priorities.

The redesigned UI combines a modern aesthetic with enhanced functionality, providing a seamless and visually engaging experience on your mobile devices. Streamlined navigation ensures that you can effortlessly access key features, making risk assessment and management more accessible than ever, whether you're in the office or on the move.

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We believe that this UI revamp will not only make Camms.Risk Incident more visually appealing but will also contribute to a more efficient and enjoyable experience for our mobile users.

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