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Formula / Base

  1. Live Issues = Total number of open tickets at end of the respective month (From Freshdesk Data)

  2. Defect Leakage - Captured through QA Data set = Number of defects reported by end-users or customers (from Fresh Desk) X 100
    Total number of defects found by QA (From JIRA)

  3. Issues Injected Per Story Points = (Total number of Live Issues Reported for the Month + Total number of defects reported by BA+QA for the Month (JIRA)

Story points developed for the month and released

  1. Development Velocity = Total Dev days available for the month * Total Story Points developed and released

Total number of Dev Days worked Number of Developers

  1. Story Point Calculation - 2Hrs of work = 1 Story Point

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Product

Live Issues (<10)

As of EOD 29th February 2024.

Defect Leakage

Range: 5% - 15%

Issues Injected Per Story Points

Range: 1.5% - 5%

Development Velocity

Average Story Points developed by a Developer

Notes

Incident

27

1.02%

3.08%

24.70

Compliance

7

N/A

N/A

N/A

No development in the month

SRT

8

N/A

N/A

N/A

No development in the month

Risk

57

2.96%

1.10%

24.53

Audit

13

N/A

N/A

N/A

No development in the month

Mobile

0

0.30%

1.59%

23.89

Strategy

13

1.09%

1.60%

9.39

The Strategy Team commenced its development efforts on February 19, 2024, following the receipt of dependent deliveries required to initiate initial development. As a result, the number of completed story points during this period is minimal.

Info

A. Month of February was primarily dedicated to FR deployments, resulting in minimal development activities during the month.

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