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Support requests may also be lodged online (email or Contact Us form) 24 hours a day, seven days a week.
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Why is my course not loading?
Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the course from loading.
Your browser may have blocked pop-ups. You will receive a browser notification to enable pop-ups. Once enabled, you won't need to enable them again as it is a one-time task.
Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mode. Please refer to Figure 1 for instructions on clearing cache in Chrome and Figure 2 for the same process in Edge
Make sure the browser version is updated to the latest version.
The LRS URL might be blocked by your IT administrator. Please check with your IT administrator and try again.
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Why is my webinar is not loading?
Ensure that you have a stable internet connection. Slow internet speed or bandwidth issues may prevent the webinar from loading.
Below is a screenshot showing an example of a webinar not loading due to browser cache issues
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Try clearing your browser cache (shortcut for cache refresh: Ctrl+F5) or access the same URL in incognito mode.
Make sure the browser version is updated to the latest version.
http://www.vdocipher.com URL might be blocked by your IT administrator. Please check with your IT administrator and try again.
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Why cannot I log-in to the LXP?
Ensure that you enter the correct user credentials to log in. Your username and password should be the same as the ones you registered with on the LXP.
Try deleting Camms College-related cookies and log in again. To view all the related cookies for the site, click on the padlock icon located in front of the address bar.
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Camms college URL (url: https://learn.cammscollege.com/) might be blocked by your IT administrator. Please check with your IT administrator and try again.
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Which web browsers does the platform support?
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