When browsing the Camms web applications, you might sometimes encounter issues where web pages don't update properly or display unexpected content. This can be due to your browser holding onto older versions of our web applications—a phenomenon known as caching. In this article, we’ll explore what caching is and how you can manage it by clearing your browser's cache.
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1. Introduction to Cache Management |
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Web browsers save pictures, styles, and other elements of applications to make them load faster during future visits. This stored data is called 'cache'. However, if If an application updates and your browser loads data from its cache instead of the updated version, you might see an outdated or improperly functioning website.
Although developers usually inform browsers of updates, sometimes browsers might still show outdated content due to various reasons like how old the browser is, or how it's set up. When this happens, clearing your browser's cache can help.
2. Navigating the Browser Cache |
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2.1 What is Browser Cache?
Your browser acts as a custodian, meticulously storing components of visited websites to enhance future visits. The browser cache serves as a temporary storage location on your device, optimizing page load speed, conserving bandwidth, and ensuring consistency and stability across web experiences.
2.2 How Does Browser Cache Work?
The browser cache operates by locally storing specific files and resources on your device. Upon revisiting a webpage, the browser checks its cache for necessary resources. If found, these resources are retrieved from the cache, significantly reducing load times.
3. Cache Management in Camms Applications |
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3.1 Understanding Camms Application Cache
The cache found in Camms applications plays a crucial role in optimizing performance and user experience. However, issues may arise when a previous token is still being passed to the next user, leading to unexpected behavior and errors. To prevent such occurrences, a hard cache reload may be necessary.
If the desired product navigation does not work due to cache-related issues, users can try alternative avenues to access the required application area. For example:
If a user encounters difficulties navigating to an Incident record from the Risk dashboard pop-up, they may still be able to access the record directly from the Incident Register.
Similarly, if navigating to a Risk record from Quick Update fails, users can access the record directly from the Risk Register.
In cases where an email link fails to navigate to the desired record after authentication, users can still access it from the registers.
Users may encounter unauthorised messages while progressing through the product, often due to expired tokens. Such issues can typically be resolved by logging into the system and retrying, screenshots below illustrate examples of these unauthorised messages.
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If a user experiences difficulty accessing the product due to session timeout, logging back into the system and retrying may be necessary.
In the event of authentication failure users may need to retry by clearing the browser cache.
4. Clearing Browser Cache: Benefits and Methods |
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Clearing your browser cache periodically offers several benefits that contribute to a better browsing experience.
Improved Browsing Speed: Removing outdated files speeds up page loading.
Enhanced Privacy and Security: Clears stored data, reducing the risk of breaches.
Accurate Website Rendering: Ensures up-to-date content and proper display.
Troubleshooting: Solves issues like missing images or broken layouts.
Fresh Content Access: Ensures you see the latest website updates promptly.
Note: Clearing cache might log you out of websites and erase website data, such as login credentials. Ensure you have backed up vital data before clearing the cache.
4.1 Clearing Cache in Microsoft Edge
Here is a step-by-step guide on how to clear cache in Microsoft Edge:
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The fastest way to access this function in Microsoft Edge is with the following shortcut: Simultaneously press the keys [Ctrl], [Shift] and [Del]. |
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4.2 Clearing Cache in Google Chrome
Here is a step-by-step guide on how to clear cache in Google Chrome:
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The fastest way to access this function in Google Chrome is with the following shortcut: Simultaneously press the keys [Ctrl], [Shift] and [Del]. |
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For users who continue to experience issues even after clearing their cache and require technical support, please contact our technical support team at support@cammsgroup.com. Our dedicated team is here to assist you and will strive to resolve any ongoing issues you may encounter with our web applications.