The Email Templates area is utilied to create multiple email templates (email body) which can then be linked to specific emails to be sent through specific criteria within the organisation. Essentially you need to set up the emails you want to send out, and then you can set up the email criteria through the ‘Email’ section below.
To create an email template:
STEP 1: Click the New button and a blank template will open.
STEP 2: Define a suitable title and a subject. Enter in the body of the message, you may use the email snippets with auto retrieved application data by clicking on Insert Code Snippet icon as well.
Additionally, the following snippets are available for you add them to the email template according to your requirements:
Code Snippets | Snippets Description |
|---|---|
Risk Name | The title of the risk for which the email is being sent to. |
Risk Name List | When consolidated emails are sent, this will show a table with all risks for which email is being triggered displaying the Risk code and title, risk type, risk responsible officer, and secondary responsible person(s). This will only be applicable to some triggers and not all. |
Responsible Officer | The responsible officer of the risk for which the email is being sent to. |
Secondary Responsible Person | This will display the name of the Secondary Responsible Person when an email is triggered. |
Director Name | The responsible officer of the directorate with which the risk is linked to (Camms recommend this not to be used as this has outdated functionality). |
Risk Solution Name | The title of the risk treatment action for which the email is being sent to. |
Solution Owner | Responsible officer of the risk treatment action for which the email is being sent to. |
Solution Next update | Next review date for the risk action. |
Original Risk Rating | Immediate previous risk rating in the inherent risk assessment for the risk for which the email is being sent to. |
Residual Risk Rating | The assessment of risk that remains after mitigation measures have been applied. |
Current Risk Rating | The revised risk rating as at the point the email is sent for the risk for which the email is being sent to. |
Solution End Date | End date of the risk treatment action for which the email is being sent to. |
Solution Completed Date | Completion date of the risk treatment action for which the email is being sent to. |
Risk Review Date | The next review date of the risk for which the email is being sent to. |
Risk Assessment | The assessment level in which the risk currently is at, for the risk for which the email is being sent to. |
Email Type | Display the email type when the email is triggered. |
Risk Code | The code of the risk for which the email is being sent to. |
Service Profile | The service profile with which the risk is linked to, for which the email is being sent to. |
Solution Name List | When consolidated emails are sent, this will show a table with all risk actions for which email is being triggered displaying the risk code and title, risk action name, start and end dates, status and % complete. This will only be applicable to some triggers and not all. |
Risk Submitter | When the risk approvals feature is enabled, the staff name of the submitter of the risk for which the email is being sent to. |
Risk Approver | When the risk approvals feature is enabled, the staff name of the approver of the risk for which the email is being sent to. |
Risk URL | Provides a URL for the risk for which the email is being sent to. |
Risk Modifications | (Camms recommend this not to be used as this has outdated functionality.) |
Change of Risk List | (Camms recommend this not to be used as this has outdated functionality.) |
STEP 3: Click the Insert button to save the template. You may create as many templates as required.
STEP 4: Click the <> HTML button to load the HTML editor view for the templates to define more formatting options other than what is available in the rich text box controller if required.
You may create as many templates as required.
Please refer to the FAQs on Risk Template examples.
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