We are delighted to present our new Camms.Risk Incident Mobile Application, refreshed with advanced technology and a modern design, delivering a more refined and effective user experience.

The Camms.Risk Incident Mobile Application is crafted with precision and efficiency, leveraging the cutting-edge Flutter framework as its primary technology stack. Flutter, renowned for its versatility and speed, empowers the app with a seamless and responsive user interface across both iOS and Android platforms.

But, first read on to find out how you can download the Beta Application to get a first look and review the new version, before our Live launch later this year.

HOW TO REGISTER FOR BETA REVIEW AND DOWNLOAD THE BETA APPLICATION 

iOS: Test flight

TestFlight is a tool from Apple that allows beta testers to install and test an application before it is officially released in the App Store. Below are the steps you can follow to install the beta version of the application:

1. Please register for Beta review by submitting your details HERE.

2. The team will send an email with a link to the test version.

3. Click on the link provided on the iOS device where you want to install the app.

4. A website with further instructions will open.

5. If you have not installed TestFlight yet, follow the instructions below to install it on your device. If TestFlight is already installed, continue with the next step.

   • Open the App Store on your iPhone or iPad.

   • Search for "TestFlight" in the search bar.

   • Download and install the TestFlight app by tapping "Get”.

   • Open TestFlight once it's installed.

   Now, you can use TestFlight to install and test beta apps that you’ve been invited to.

6. If TestFlight is installed, continue and click on the Start Testing button. TestFlight will open. 

7. Inside TestFlight, click the Install button next to the app you want to install to start the installation.

8. Once the installation is finished, the app can be opened from inside TestFlight or directly from a short cut on the home screen. Just like any other app on your device.

Android: APK

An Android Package Kit (APK) is the package file format used by the Android operating system for distribution and installation of mobile apps.

1. Please register for Beta review by submitting your details HERE.

2. You will receive an email including a Google Drive link which contains the APK.

3. Download the APK file into your android device.

4. Since your phone considers any application outside of Google Play an "unknown app", you need to tell your phone to allow you to download and install unknown apps. Use the following:

• ENABLE "UNKNOWN APPS" ON ANDROID 8 (OREO) AND LATER

1. Go to Settings > Apps.

2. Tap Menu icon > Special access.

3. Toggle Install Unknown Apps to the On position for the application the link is opened on.

(This might also be prompted automatically)

• ENABLE "UNKNOWN APPS" ON ANDROID NOUGAT

1. Go into Settings.

2. Tap Security (or Lock Screen and Security).

3. Scroll down to the Device Administration section and enable Unknown Sources. (This might be prompted as well)

4. Tap the downloaded APK file. Allow the app any required permissions it asks for if prompted. Then, at the bottom of the installer window, click INSTALL.

5. You'll see a confirmation the app is installed. Now you'll see the app available in your list of installed apps.
   

SETTING UP THE BETA APPLICATION
Click on the Camms Incident icon on the home screen to launch the application and load the Login screen.

Click on the SETTINGS button at the bottom of the Login screen to access the settings area and configure the following items.

LOGGING IN TO THE BETA APPLICATION

Please follow the below steps to log in to the application:

• Step 1: If you are logging in to the application for the first time, you will need to type in the Organisation ID, Username, and Password in the Login screen for future access. From your second login onwards, only the Password will be required for the same user.
  Additionally, there is a Remember Me option if you wish to save your credentials on the mobile device you are using.

• Step 2: Ticking the Remember Me option will allow you to only enter the password at the next log in and will save the organisation and username details.

• Step 3: After entering the login details, tap the Login button to navigate to the landing page on your Incident Application.

• Download the Camms Incident Mobile Application from Apple's App Store for iPhone devices or Google Play Store for Android devices by searching for the name Camms Incident Manager on iOS devices and Camms Incident on Android devices.                          

• Click on the Camms Incident icon on the home screen to launch the application and load the Login screen.

• Click on the SETTINGS button at the bottom of the Login screen to access the setting area and configure the following items.

• Download the Camms Incident Mobile App update from Apple's App Store for iPhone devices or Google Play Store for Android devices by searching for the name Camms Incident Manager.

• Once you complete the update, go to Settings and reconfigure the settings by selecting the relevant Region and by entering the URL and click Save.

4.1 Logging in to the Live Application

Please follow the below steps to log in to the application:

• Step 1: If you are logging in to the application for the first time, then you will need to type in the Organisation ID, Username, and Password in the Login screen for future access. Thereafter, from your second log in, only the Password will be required to be entered for the same user. Additionally, there is a Remember Me option if you wish for your credentials to be saved on the mobile you are accessing application from. 

• Step 2: Ticking the Remember Me option will allow you to only enter the password at the next log in and will save the organisation and username details.

• Step 3: After entering the login details, tap the Login button to navigate to the landing page on your Incident Application.

• A new section in the Settings area will now let you enable biometric options within the application. Please access the Settings area after you log in to the app to setup biometric login for your next.

• This would allow you to initially authenticate yourself with the preferred biometric option (fingerprint or face recognition), and thereafter continue using the selected biometric authentication method each time you log in to the application.

• Step 1: Once the application has opened tap on ‘Settings’ button and navigate to the Settings screen.

• Step 2: Select <Region> from Region dropdown and the service URL will automatically be selected.

• Step 3: Within the SSO authentication section Enable the ‘Enable SSO’ toggle and enter Organization Name.

• Step 4: Tap on Done button and navigate to Login screen.

• Step 5: Tap on ‘Login with SSO’ button.

• Step 6: Enter credentials and tap on Sign In button.

General

1. Is the app available on both iOS and Android?*

Yes, the Camms.Risk Incident app is available on both the Apple App Store and Google Play Store.

2. How is the mobile app different from the web version?

While the core functionality remains the same, the mobile app offers an optimised user interface. It is designed for easy access on the go, whereas the web version provides a more comprehensive dashboard for deeper analytics.

Login and Access

1. How do I download the Camms.Incident application?

Beta – You can simply follow the steps mentioned in the release note

Live – You can download it directly from the Apple App Store and Google Play Store after Live Release.

2. How do I log in to the Camms.Incident app?

Beta – When logging in to the application, please use your Test environment credentials. If you require assistance logging in, please feel free to contact the Support team.

Live - One the app is Live, you can log in using your organisation credentials. Some setups may require Single Sign-On (SSO) or OAuth-based authentication.

3. Can I use the app offline?

Yes, certain features like incident reporting are available offline. Once your device is reconnected to the internet, the data will sync automatically with the server. 

Features and Usage

1. How do I report a new incident?

• Open the app and tap on the “Add New” button to add a New Incident.

• Fill in the required details, including location, description, and category. 

• Optionally, upload photos or attachments and submit the report. 

2. Can I edit an incident after submitting it? 

Editing an incident depends on the user role and system permissions. 

Security and Privacy

1. Is my data secure on the Camms.Risk Incident app?

Yes, The app follows industry best practices for security (secure APIs). 

2. What permissions does the app require?

The app may require permissions to access your location, camera for uploading of relevant files. 

Troubleshooting and Support

3. What should I do if the app crashes or freezes?

Try the following steps: 

• Restart the app and check your internet connection. 

• Ensure the app is updated to the latest version. 

• If the problem persists, contact IT support with the error details/ open a Ticket stating the issue.

Customizing Your Experience: Exploring the Versatility of Camms.Risk Incident Settings

The Settings section enhances the user experience by providing customization options tailored to the organization’s preferences. This area allows you to log in as a guest user to ensure you can enter a risk, and it also provides the ability to change the application's theme. You can choose between dark mode or light mode, and the application can automatically detect your device's settings to match the theme accordingly.

Users are also able to select their region to access the relevant server for their organization. Once saved, the user is navigated to the login screen to log in to the application.

Manage Incidents in Real-Time Anywhere

Stay on top of incidents as they happen, no matter where you are. Our upgraded app empowers you to manage and track incidents in real time, providing complete visibility and control from any location. Whether you're in the office, on the go, or working remotely, you'll have immediate access to crucial updates and the ability to take action instantly. This ensures faster response times, better coordination, and more efficient incident resolution, regardless of where you or your team are located.

Biometric Access to Login to the Application

Enhance both security and convenience with our advanced biometric access feature. Now, you can log in quickly, effortlessly, and securely using fingerprint or facial recognition. This cutting-edge technology eliminates the need to remember complex passwords while ensuring your data remains protected. Whether you're using a smartphone, tablet, or another device, biometric access provides a seamless and highly secure way to authenticate your identity. Enjoy peace of mind knowing your information is safeguarded with state-of-the-art security, while saving time with fast, one-touch access.

Drafting Incidents on the Go

Easily draft and save incident reports while you're on the go with our new feature designed for convenience and flexibility. Whether you're in the field, traveling, or simply away from your desk, you can quickly capture essential preliminary details of an incident as they happen. This ensures no critical information is missed, and you can revisit and complete your reports at a later time when it’s most convenient for you. With the ability to save your progress, this feature allows you to work efficiently without worrying about rushing through or losing important data, making incident reporting more manageable and adaptable to your schedule.

Notifications to the Assigned Users

Stay informed with real-time updates, thanks to our instant notification feature that delivers alerts directly to assigned users. Whether it’s a new incident, a status change, or an important update, this feature ensures that the right team members are always kept in the loop. By receiving timely notifications, users can react quickly, addressing issues as soon as they arise, minimizing delays and ensuring prompt responses. This feature plays a crucial role in improving team communication and efficiency, making sure no one misses critical updates and that tasks are handled swiftly and effectively.

Log an Incident Even While Offline

Stay productive and never miss a beat, even when you're offline. With our app's offline functionality, you can continue logging incidents seamlessly, no matter where you are or what your connectivity status is. Whether you're in a remote location, experiencing a network outage, or simply out of range, the app allows you to capture and record important incident details without interruption. All data is securely saved within the app and will automatically sync as soon as you reconnect to the internet, ensuring that your information is up-to-date and ready for action without any extra steps on your part. This feature ensures continuous incident management, providing peace of mind and flexibility in any situation.

Take Time and Data Stamps

Effortlessly and accurately record the time and date of each incident with our automatic timestamp feature. This functionality ensures that every detail is precisely documented, eliminating uncertainty and manual entry errors. Each incident you log will be accompanied by a reliable timestamp that captures the exact moment it occurred, providing a clear and accurate timeline of events. This level of precise documentation not only enhances the integrity of your reports but also aids in analyzing patterns over time, facilitating better decision-making and improved response strategies. With automatic timestamps, you can focus on managing incidents confidently, knowing that every critical detail is being accurately captured for future reference.

Use Location Settings

Enhance your incident reports significantly with our advanced location settings feature. This allows you to capture and log the precise geographical location where an incident occurred, adding crucial context and detail to your documentation. By pinpointing the exact site of each incident, you not only enrich the report but also provide valuable information that can aid in future investigations or analysis. This feature enables teams to understand the circumstances surrounding each event more clearly, facilitating better response strategies and resource allocation. Additionally, having accurate location data enhances communication among team members and stakeholders, ensuring that everyone involved has a comprehensive understanding of the situation. Ultimately, this functionality empowers you to create more informed, detailed, and effective incident reports.

Image Uploads 

Enhance your incident reports by easily attaching relevant images that provide valuable visual evidence. With our user-friendly feature, you can upload photos directly from your device, making it simple to include supporting visuals that reinforce your documentation. Whether it’s an image of the incident scene, damaged property, or any other pertinent detail, adding these photos significantly enriches the context of your reports. This visual support not only clarifies the situation for anyone reviewing the report but also strengthens your case by offering tangible proof of the events that transpired. By incorporating images, you ensure that your documentation is comprehensive, facilitating better analysis, improved communication with stakeholders, and a clearer understanding of the incident at hand.

User-Friendly Design with Dark and Light Mode

Experience a beautifully designed app that prioritizes your comfort with both dark and light mode options. This thoughtful design caters to your preferences and enhances usability, allowing you to choose the visual style that best suits your environment and mood. Whether you’re working in a brightly lit space or a dimly lit room, the app’s user-friendly interface ensures a smooth and enjoyable experience.

The dark mode option reduces glare and minimizes eye strain, making it ideal for nighttime use, while the light mode offers clarity and brightness for daytime activities. Whichever mode you choose, you can navigate effortlessly through the app, ensuring that your focus remains on what matters most—efficiently managing your tasks and incidents without distraction.

Offline Data Download 

Download essential data for offline access with our innovative feature that allows you to view and manage critical information anytime, anywhere. This functionality ensures you’re never left without access to the crucial data you need, even when internet connectivity is unavailable. Whether you’re in a remote location, traveling, or experiencing connectivity issues, you can rest assured that all your important information is readily available at your fingertips. By downloading the necessary data, you can continue working seamlessly, making decisions and managing tasks without interruption. This level of accessibility not only enhances your productivity but also enables you to stay informed and responsive, ensuring that you can address incidents and challenges as they arise, regardless of your online status.

Single Sign-On Login Functionality

Simplify your login experience significantly with our convenient single sign-on functionality. This feature allows you to access the app quickly and securely using your existing credentials from other platforms, eliminating the need to remember multiple usernames and passwords. By streamlining the login process, you can save valuable time and reduce frustration, enabling you to focus on what truly matters—efficiently managing your tasks and responsibilities. With just a single click, you can gain immediate access to the app, ensuring a smooth transition between your various applications and services. This not only enhances your overall user experience but also maintains a high level of security, as your sensitive information remains protected under the existing authentication protocols you already trust. Enjoy the benefits of effortless access, allowing you to dive right into your work without unnecessary delays.

We are thrilled to announce the successful revamp of Camms.Risk Incident application, delivering a significant boost in performance to enhance your risk management experience. The latest updates bring substantial improvements in application responsiveness and efficiency, ensuring a smoother and more streamlined user experience.

Our development team has worked diligently to optimize the performance of Camms.Risk Incident, resulting in faster loading times, improved data processing, and an overall more responsive interface. These enhancements are designed to empower users with quicker access to critical information, allowing for more efficient risk assessment and decision-making processes.

We believe that these performance improvements will not only elevate the speed and reliability of the Camms.Risk Incident applications but also contribute to a more productive and enjoyable user journey. As we continue to evolve and refine our platform, user satisfaction remains at the forefront of our priorities.

The redesigned UI combines a modern aesthetic with enhanced functionality, providing a seamless and visually engaging experience on your mobile devices. Streamlined navigation ensures that you can effortlessly access key features, making risk assessment and management more accessible than ever, whether you're in the office or on the move.

Key highlights of the new UI include:

• Intuitive Navigation: Enjoy an enhanced, user-friendly navigation system that allows for quick and effortless access to critical functionalities.

• Visual Clarity: The new UI is designed for clarity, ensuring that information is presented in a visually appealing and easy-to-understand manner, optimizing your mobile risk management workflow.

• Responsive Design: Experience a responsive design that adapts to various screen sizes and orientations, providing a consistent and optimal viewing experience across different mobile devices.

We believe that this UI revamp will not only make Camms.Risk Incident more visually appealing but will also contribute to a more efficient and enjoyable experience for our mobile users.