Question 1 |
I'm unable to see/use the new functionality when I log in after the new release/ I'm having random errors when I log in after the new release.
Answer
Always clear your cache after a new release. For IE 9, 10 and 11, you can clear cache using the following steps:
STEP 1: Select Tools (via the Gear Icon
...
> Safety > Delete
...
Browsing History)
STEP 2: Make sure to un-check 'Preserve Favourites website data', and check both
...
Temporary Internet Files
...
and
...
Cookies
...
, and click
...
Delete
...
.
STEP 3: You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Question 2 |
There are issues in the user interface/ Some menus are out of place/ Text on the screen are jumbled together.
Answer
This could be due to compatibility mode being switched on. To disable compatibility mode in IE:
STEP 1: Open Internet Explorer.
STEP 2: Click
...
Tools
...
and select 'Compatibility View Settings'.
STEP 3: Un-check the box next to 'Display all websites in compatibility view'.
OR select the sites that are giving you issues and remove them from the list by clicking 'Remove'.STEP 5: Click
...
Close
...
and refresh the browser.
Please refer to the FAQs section for more troubleshooting answers.
Support |
If you encounter any issues or have any questions regarding this product that your Administrator cannot resolve, please have your Administrator contact the Camms Helpdesk.
Camms Support Portal: https://cammsgroup.freshdesk.com/
If you feel you need to escalate matters, please do so to:
Help Desk Manager
Your Account Manager
...