Initial Information Gathering tools on access or performance related issues

SSO Logging in Issues:

 

Performance Issues

  • Determine if the reported slowness is specific to certain pages or actions.

  • Identify if the issue is consistent across multiple users or isolated to a particular user.

  • Check if the user experiences this issue at a specific time of the day.

  • Inquire whether there was significant system usage during the reported time range, as this detail is crucial for technical analysis, such as examining potential issues like fragmentation or resource constraints.

  • Browser Checking - check the browser console for errors or warning during the slowness:

➢ Right-click on the webpage.

➢ Select "Inspect" to open the Developer Tools.

➢ Navigate to the "Console" tab.

➢ Clear the existing results in the console tab by clicking on the "Clear console" Icon (Recycle Bin Icon / Cross Circle Icon).

➢ Refresh the page by right-clicking on the refresh button or by clicking on the problematic page again.

➢ Check for:

â–ª Errors or warnings in the console log.

â–ª Go to the Network Tab in the browser console and review the Time/Timeline column for execution times and network requests. Timings displayed in milliseconds (MS). Identify the entry with the longest execution time. It's better to take a screenshot and attach it to the ticket for reference.

â–ª Ensure there are no blocked resources indicated in the "Network" tab.

â–ª Temporarily disable all browser extensions and test the system

â–ª Capture the developer tools HAR file for further analysis - Browser Developer Tools: HAR File for troubleshooting issues

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