When browsing the Camms web applications, you might sometimes encounter issues where web pages don't update properly or display unexpected content. This can be due to your browser holding onto older versions of our web applications—a phenomenon known as caching. In this article, we’ll explore what caching is and how you can manage it by clearing your browser's cache.

If an application updates and your browser loads data from its cache instead of the updated version, you might see an outdated or improperly functioning website.

Although developers usually inform browsers of updates, sometimes browsers might still show outdated content due to various reasons like how old the browser is, or how it's set up. When this happens, clearing your browser's cache can help.

2.1 What is Browser Cache?

Your browser acts as a custodian, meticulously storing components of visited websites to enhance future visits. The browser cache serves as a temporary storage location on your device, optimizing page load speed, conserving bandwidth, and ensuring consistency and stability across web experiences.

2.2 How Does Browser Cache Work?

The browser cache operates by locally storing specific files and resources on your device. Upon revisiting a webpage, the browser checks its cache for necessary resources. If found, these resources are retrieved from the cache, significantly reducing load times.

3.1 Understanding Camms Application Cache

The cache found in Camms applications plays a crucial role in optimizing performance and user experience. However, issues may arise when a previous token is still being passed to the next user, leading to unexpected behavior and errors. To prevent such occurrences, a hard cache reload may be necessary.

• If the desired product navigation does not work due to cache-related issues, users can try alternative avenues to access the required application area. For example:

  • If a user encounters difficulties navigating to an Incident record from the Risk dashboard pop-up, they may still be able to access the record directly from the Incident Register.

  • Similarly, if navigating to a Risk record from Quick Update fails, users can access the record directly from the Risk Register.

• In cases where an email link fails to navigate to the desired record after authentication, users can still access it from the registers.

• Users may encounter unauthorised messages while progressing through the product, often due to expired tokens. Such issues can typically be resolved by logging into the system and retrying, screenshots below illustrate examples of these unauthorised messages.

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Figure 1: Application Error

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Figure 3: Something wrong: The token is expired or already used.

• If a user experiences difficulty accessing the product due to session timeout, logging back into the system and retrying may be necessary.

• In the event of authentication failure users may need to retry by clearing the browser cache.

Clearing your browser cache periodically offers several benefits that contribute to a better browsing experience.

• Improved Browsing Speed: Removing outdated files speeds up page loading.

• Enhanced Privacy and Security: Clears stored data, reducing the risk of breaches.

• Accurate Website Rendering: Ensures up-to-date content and proper display.

• Troubleshooting: Solves issues like missing images or broken layouts.

• Fresh Content Access: Ensures you see the latest website updates promptly.

4.1 Clearing Cache in Microsoft Edge

Here is a step-by-step guide on how to clear cache in Microsoft Edge:

1. Open Microsoft Edge: Launch the Microsoft Edge browser on your computer.

2. Access the Settings Menu: Click on the three horizontal dots (ellipsis) located in the top-right corner of the browser window. This opens the menu.

3. Go to Settings: Scroll down and click on "Settings" near the bottom of the menu.

4. Navigate to Privacy: In the left sidebar, select "Privacy, search, and services."

5. Clear Browsing Data: Under the "Clear browsing data" section, click on "Choose what to clear."

6. Select Data to Clear: Check the boxes next to the types of data you want to clear. This usually includes "Browsing history," "Cookies and other site data," and "Cached images and files."

7. Clear Data: Click the "Clear" button and confirm.

8. Restart Microsoft Edge: Once the process is complete, restart your Microsoft Edge browser to apply changes.

4.2 Clearing Cache in Google Chrome

Here is a step-by-step guide on how to clear cache in Google Chrome:

1. Open Google Chrome: Launch the Google Chrome browser on your computer.

2. Access the Settings Menu: Click on the three vertical dots (more) located in the top-right corner of the browser window. This opens the menu.

3. Go to More Tools: Scroll down and expand the "More Tools" sub-menu near the bottom of the menu.

4. Navigate to Clear Browsing Data...: In the sub-menu, select "Clear Browing Data…”

5. Select Data to Clear: Choose the time range for which you want to clear data (e.g., "Last 24 hours," "All time"). Check the boxes next to the types of data you want to clear, including "Browsing history," "Cookies and other site data," and "Cached images and files."

6. Clear Data: Click the "Clear" button and confirm.

7. Restart Chrome: Once the process is complete, restart your Google Chrome browser to apply changes.

For users who continue to experience issues even after clearing their cache and require technical support, please contact our technical support team at support@cammsgroup.com. Our dedicated team is here to assist you and will strive to resolve any ongoing issues you may encounter with our web applications.