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1. Overview

This settings page will let you view a list of user roles within the system and update its workflow and permissions. Additionally, you can create custom user roles too. These roles can be assigned to individual users within the User settings area.

Setup a user role:

  • STEP 1: Click on 'New' button button.

Info

Note: The filters within the Incident Settings pages accessed via Mega Menu > Framework > Incident Settings > User Role will be simplified to only have the ‘Contains’ search filter. This will allow you to easily filter the required details.

  • STEP 2: Enter a user role name and a description.

  • STEP 3: Select a workflow to provide access levels to the workflow. User roles would be workflow based.

  • STEP 4: Tick 'Display Only Assigned Incidents' to make the user role to view the incident records which the user has been assigned as responsible officer.

Info

Note: If this checkbox is ticked, the Register Filter will be disabled for users with this User Role assigned.

  • STEP 5: Tick 'Display Only Created' to make the user role to view the incident records which the user has created.

Info

Note: AIf After this checkbox is ticked, the Register Filter will be disabled for users with this User Role assigned. 

  • STEP 6: Select the permissions that needs to be applied for this user role. See details below on the two permission categories.

2. Permissions

The following two categories of permissions are available to be applied.

  1. Standard permissions
    Please refer article Permissions and Staff Management under section 'Incident – Static Permissions' for a detailed list of standard static permissions for the Incident Product.

2. Object-wise permissions

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Permission

Description

Edit

Enable editing the object.

Read Only

Only provide read-only permission for the object.

Delete

This permission is only available for detail object. This will provide ability to delete incidents.

Edit Workflow/Accountability

This permission is only available for detail object. Allows the user to assign a type for the incident and assign responsible person.

Edit Priority/Severity

This permission is only available for detail object. Allow user to assign a priority and severity for an incident.

Edit Custom Table Record

Allows user to edit a custom table record for the object

Delete Custom Table Record

Allows user to delete a custom table record for the object

  • STEP 7: Click the 'Save' button to save details of the user role.

Info

Notes:

  • For a Standard Incident Object, in order to add details, a user requires to have the 'Standard Incident Add Permission' ticked.

  • For other Standard and Custom Objects, in order to add, edit or delete, the 'Read Only' permission is required to be ticked, in addition to the 'Add/Edit/Delete' permission.

  • For Document Objects that have only the 'Read Only' permission ticked, a user will only be able to view and download the document.

  • For Custom Table Records, the user needs both the "Edit Custom Table Record" and/or "Delete Custom Table Record" permissions along with the "Edit" permission for that specific object to edit or delete records. If the "Delete Custom Table Record" permission is not ticked, the user can only edit, but not delete, records.

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