Below listed are some Frequently Asked Questions for CAMMS Solutions:

• Q: I have created email notifications correctly, though they have not been sent out for risks/actions that I have created prior to setting up this notification, how come?

• A: Email notifications will only be sent out for risks/actions that have been created after the email notification has been created.

• Q: I am in the middle of rollover and I cannot see the SYCLE quick update page for the next period?

• A: This is correct. The Quick Update Home Page will always display current period when you are in the middle of the rollover. You will not be able to switch to next period via this page.

• Q: One of the training laptops we’ve been using has Windows 10 on it, and we have noticed that it crashes periodically. Are there any known issues with Windows 10 and Camms.Strategy® or any of the other modules?

• A: CAMMS are only compatible with Windows 8 - therefore Yes there may be some issues here because we have not officially tested any of our applications on Win10, hence cannot guarantee the compatibility here. This is part of our Requirements documentation for setup. Please ensure you are using Windows 8.

• Q: The actual for my KPI in Camms.Strategy® is within the variance of the target, how come the traffic light in my reports and within my application is appearing amber?

• A: For the traffic light to appear green for a KPI that KPI will need to reach its target completely, depending on the calculation method. For example, if a KPIs calculation method is ‘More is better’ then the actual will need to reach or pass the target to receive a greenlight, if the actual doesn’t meet the target, but falls within the variance of the target, this KPI will receive an amber light.

• Q: I need to add a new action however the Add button is not displaying?

• A: You first must select a strategy before the 'add' button can appear. A strategy is a mandatory requirement in order to add an action which will sit underneath that strategy.

• Q: Why is the person not showing in the drop-down menu list of responsible person for actions?

• A: It is because the username is not linked to your staff. You need to link your staff to your username to show in the dropdown menu. This can be done under Framework > Staff. Please also check your Organisational link to confirm you are linked to the correct department.

• Q: Why can’t a staff member see the dropdown to select between current and next period during rollover when others can?

• A: It is because you need to give them Next Business Cycle security role in Camms.Strategy® to see that dropdown.

• Q: Can everyone make changes to KPI if you are not the responsible or the reporting person of that KPI?

• A: Yes, by giving them Performance Manager access in Camms.Strategy® will allow full rights to the KPI section.

• Q: In EIS all KPI's with a calculation method of Less is Better are showing green traffic lights, even though no actual results have been entered. We would not expect these to be green unless a result has been entered. If no result entered, we would expect no traffic light to show. Please clarify whether this is expected behavior, and whether it can be changed.

• A: When you are adding in Targets (saving the targets/actual tab), it will save a '0' automatically as an actual into the periods. Therefore, performance will be calculated based on an actual of '0'. This is because the default is a '0' figure. We currently have on the road map a way to 'delete actuals' so that a '0' is not identified as an actual figure.

• Q: Action Responsible Owners can't update Progress Targets - Operational Users.

• A: Action responsible officers cannot update the action targets as default. However, there is a setting which allows operational users this power called ‘Action Permission Boost’. This option allows operational users to create and edit actions in their own Department. Typically, this option is used to help speed up the Inherent entry of data, whilst still maintaining a degree of restricted access as stipulated by the application security settings.

• Q: Camms.Strategy® links are opening in a new tab in EIS - hyperlinks are opening in new tabs rather than the current tab - this affects multiple clients.

• A: This is currently the standard behavior of EIS hyperlinks and we are unable to change this to open in the same screen. Hyperlinks from the quick update page however can be changed through the system setting > Configure Quick Update Hyperlinks. However, this does not impact EIS. EIS has been developed in this way so that you can stay on the same EIS page, whilst checking the details of an item on a different sheet.

• Q: The completion date calendar pop-up on the 'My Quick Update' screen in IE9 is not working. It appears as greyed out and non-editable.

• A: You need to select the status as completed before the calendar pop up is activated.

• Q: How can I delete audits within the audit management section?

• A: Unfortunately, audits cannot be deleted by a user, please contact CAMMS Support if you would like certain audits deleted from your environment.

• Q: Can you switch off 'Strategic Risks' so you only have Operational and Project Risks showing?

• A: Strategic Risks can be hidden - we just disable the parameter from the backend. Please let us know if you want this done.

• Q: Can you switch off the Secondary Categories?

• A: Secondary Categories is standard and cannot be hidden.

• Q: When attempting to create the start for a task within my project, I enter the date, but it continues to default back today date when I click on the end date or any other area, why is this?

• A: Please check whether the date you have chosen is Saturday, when the date you have chosen is a Saturday the date will automatically default back to the current days’ date as task cannot begin on a Saturday in our system.

• Q: Core Values in cammstalent® are not pulling across in the assessment.

• A: It is because your Reporting year mapping is not done for the next year. Once rollover is completed you need to go and completer Report year mapping in cammstalent®.

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