Incident Workflow – Action Object

Any corrective actions can be recorded. In addition to general details of actions such as title, description, start, end dates an organisational unit and a responsible person can be specified. The action responsible person is then responsible for the progress of the action.

Functionality to integrate the incident actions to interplan action will be available with a later release.

To add a new action:

• STEP 1: Go to Action tab and click the New button.

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Figure 1.1

• STEP 2: Enter required details and click Save to save details.

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Figure 1.2

The record will be added to the action list in the actions tab. The user selected as the responsible officer of the action will be notified via e-mail (if configured by the administrator) and the action will be visible in his/her My Quick Update > My Actions.

These actions will be updated with progress by the responsible officers similar to actions available in other CAMMS products.