Incident Workflow – Close/Summary Object

If the close or summary object has been configured for your organisation, this will let you close an incident. To close or summarise an incident:

STEP 1: Go to the Close/Summary tab.
STEP 2: Select the status of the incident and any other information.

Note: If an approval process has been configured for your organisation, select the approval details (Approval Process Type, Approval Authority and click Submit for Approval) prior to saving. See article Incident Approval Process for more details.

STEP 3: Click Save.

Figure 1.1

Figure 1.2

When and incident is resolved or closed an e-mail notification will be sent to relevant parties given that emails are setup by the system administrator.

Note: After an Incident is closed after completion, if the you do not have the permission 'Edit Close Object Regardless Of Incident Completion', you will not be allowed to edit details or click on the Submit button in the objects, in the workflow, although there are pending Actions.

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Incident Workflow

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