Incident Workflow – Resolution Object

Once the investigation is completed and the corrective actions are in place, an incident can be resolved. User can decide to resolve and close an incident. Resolution and any recommendations can be recorded.

Organisation can keep records of all incidents investigated, conclusions reached, actions identified as been required, the person responsible for actions and the time frames for implementation.

To resolve an incident:

• STEP 1: Go to Resolution tab.

• STEP 2: Select the resolution status and the name of the person resolving the case.

• STEP 3: Enter any further information required and click Save.

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Figure 1.1

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